WHAT IS REQUIRED AS A TENANT?

As New Tenants It Is Your Responsibility to read and understand all points below:

1 To read and understand your Tenancy Agreement, The Body Corporate By-laws and all other documentation that you acknowledge receiving and to keep all these in the Tenants pack provided for your reference and return them at the end of your tenancy.

2 To pay your rent fortnightly ahead of the due date always, making allowances for non-banking days and transaction delays. Cleared funds must be in the trust account on or before the paid to date of your previous payment.

3 To maintain the property in a clean and tidy state, inside and out at all times, remove cobwebs regularly under the eaves and the wooden fences and clean the windows/fly screens.

4 To bear costs for light bulbs, batteries for key remotes, missing plugs to basins, sinks etc. fire alarm batteries which must by law be replaced as soon as they become inoperable not left open without batteries. This is a serious breach for which you can be prosecuted for and you also are breaking your Tenancy Agreement,

5 To ensure no fixings of any kind are used on cabinetry in the kitchen/ bathrooms/ laundry and that the paintwork is protected from moisture at all times and that it is cleaned with a non-scouring cleaner. No nails or hooks are to be placed in any walls

6 To not use anything other than the recommended cleaning product on the cook-top which is either a glass cooktop or ceramic cooktop cleaner obtainable from Woolies, Coles, Bunnings or any large appliance centre. Scratching or abrasive marks on the cooktop may leave you liable for damage when you leave the unit

7 To notify the Onsite Manager immediately of any urgent problems that directly affect your tenancy i.e. water leaks, electrical problems, or any difficulties with anything whatsoever on the property. Serious problems phone immediately, none serious use the prescribed fault form and submit to the office or Mangers mailbox..

8 To have your own contents insurance and to secure the premises at all times and not to leave the premises with windows/doors open in case of bad weather.

9 To understand the correct use and care of the air conditioner.

10 To ensure your vehicle does not leak oil in the garage or on the Body Corporate common areas. A good idea is to place a piece of heavy cardboard on the concrete floor of the garage and then any oil that leaks from a vehicle is leaked onto the cardboard which should be replaced on a regular basis.

11 All kitchen wastes are to be placed inside a tied plastic bag and placed inside the green bin, no Liquids, no bulky items such as furniture/removal cardboard boxes these must be broken into pieces no bigger than 40cm x 40cm, no pieces of furniture, etc. Bins are to be kept clean and must be washed and free of rubbish at end of tenancy.

12 To fully understand the conditions of use of the pool area and facilities (See separate sheet attached to this letter).

13 To notify Management of any changes to the number of occupants allowed residing on the premises or any other changes to the arrangements affecting your Tenancy.

14 To understand the correct use of the blinds in the premises and to report any breakages and difficulties.

15 To be aware of the limits associated with high density housing and to be courteous and considerate to all other occupants within the complex.

16 To understand that Management enforces Body Corporate By-Laws. Quarterly inspections are carried out, breach notices are issued and costs are recoverable by Management.

17 Be aware that you are responsible for your guests behaviour when they are in the Complex at all times, this includes the speed limit in the complex, the noise levels at night after 10.30 p.m. and the pool rules.

18. If you want to connect the phone/internet to the unit first check with your manager to see if there is a service provider allocated to the complex, if not then you can select your own provider. All Brand new units/houses/apartments are charged a first time or Developement NBNconnection fee of $299. This has nothing to do with the devloper/Builder/Owner or MCO this is a charge that the NBN passes onto all providers. However since this is only for the first time connect we can ask the owner to reimburse for $240 (less the normal connection which is $59). Please Note: There is no current requirement in QLD that the owner has to reimburse you. To claim this you have to provide a copy of the original account and the receipt to us.

NOTE: Complex Managers will issue beach notices if these rules are not adhered to

 

INSPECTIONS:

Inspections are carried out quarterly, You will be informed of the inspection by either email and/or letter with the Entry notice attached (Form 6) giving you 7 days notice before the inspection is carried out. You may be present if you so wish but do acknowledge that should you not be home when the inspection is being carried out the Manager/ certified inspector will gain access with the master keys. Sometimes the owner may accompany the Manager / certified inspector so it is always general a good rule to have the unit looking clean.

What are the inspections for?

Inspections are carried out to:

1. To make sure the unit is being looked after by the tenant.

2. To see if any maintenance work that may have been carried out has been completed properly.

3. Ascertain that the correct people and the amount of persons on the lease are living in the unit.

4. Make sure that the safety switches/ fire alarms are working correctly.

5. Check for any damage.

6. Check that all fittings are in place.

7. View overall unit inside and outside and make recommendations.

What should we do?

You will have received an "information Notice" with the form 6 stating what are you required to do, along with a check list of any possible items that need attending to. (You can always at any stage of your lease request maintenance to be carried out by simply clicking on the "maintenance request link in this website)

Does the unit need to be clean?

We would suggest that you have the unit to a clean hygienic nature simply as our staff are coming into your home and it can be quite annoying to them when they have to shift clothes and dishes to inspect items. As our inspectors take off our shoes to view your home sticky, dirty floors will be reported on your inspection Notice.

Do we get notified how our inspection went?

After the unit is inspected you will receive by email a PDF of the inspection report, a copy of this is also sent to the owner, outlining faults found that are being sent to maintenance, damages that you may or may not have caused that require fixing along with the time frame to have this done (another inspection would be booked to make sure this is completed), helpful hints that may help you while living in the property,

What is being inspected?

How Clean the unit is inside and outside to see how you are really looking after the property. Checking for damages to walls, floors, doors , ceilings, windows and carpets. Making sure all fire alarms are working and have not been damaged or left open. Checking garages for oil marks , remote doors working . Checking sinks for leaks including bathrooms and laundry. Making sure all windows still have fitted fly screens , that they are being cleaned and have no damage. Inspecting lawns and gardens to make sure they are free of weeds and have been mowed and tidied up. Inspecting outside of the unit that it has been washed and is free from mud wasps and or any insect nests. Seeing if any modifications have been carried out without approval. If the unit has a no pet policy checking if any pets reside that have not been declared on the tenancy agreement. Accounting for how many people are living at the property and taking action if extra people are living there that are not on the current lease.

What happens if the inspection is not up to scratch?

You will have a chance to rectify the issues, and /or a breach notice will be issued if the offence warrants this giving you the correct time frame to bring the breach back in line. Failing to rectify a breach you will be issued with one further breach notice and failing this the matter of eviction and the process through QCAT will be started. This may then have a negative effect on any further renting in Australia for you.

Leaving instructions Just a few items to make the handover run smoothly:

1. Please make sure that the rear garden is free of weeds.

2. Lawns mowed if applicable.

3. That the premises are left in a clean and tidy condition this includes all cupboards and Showers, baths, toilets, hand basins, cooktop, oven, window ledges, and walls inside, outside walls are free of cobwebs. No rubbish or items should be left inside or outside the unit.

4. All blown light globes are to be replaced.

5. Any cook-top elements not going should be reported as this could be taken from your bond.

6. Please fill in both copies of the Exit Condition report and sign them. Download form

7. Any variation between the Entry and Exit reports could incur you a cost.

8. The carpets are to be professionally cleaned and an invoice and receipt is to be given to the Manager confirming that it has been done as per your Tenancy Agreement. Please check with Manager before arranging this to be cleaned as cleaning of the carpets may not be warranted in some situations.

9. A Professional pest control must be carried out and an invoice and receipt is to be given to the Manager confirming that it has been done as per your Tenancy Agreement.

10. Please fill in your bank details and forwarding address on the Bond Refund Form and Leave it with your paperwork in the drawer. Do not enter any amount in the money columns we will do that after the final inspection.

11. Please arrange with Australia Post to redirect your mail.

12. Arrange with your power provider to have your power disconnected and meter read on the day of leaving.

13. All keys are to be left in the knife and fork drawer along with all the remotes for the air conditioner and garage doors and the all necessary paperwork filled in correctly eg: Exit report, Bond Refund form. Please make sure that the Tenants Manual (Pack) issued to you when you commenced your tenancy is left in the drawer as well.

14. Ensure the premises are secured when you leave and advise the Manager by phone that you have left. When you depart the premises please ensure that all doors/windows are secured with the exception of the front security door leave unlocked as no responsibility is accepted for loss /damage until our final inspection is done.

Breaking the Lease.

(vacating early) Most rental agreements are fixed term consult your Tenancy agreement Form 18A if unsure. Fixed term agreement means that the tenant or resident has committed to stay and pay rent until the agreed end date and that the property manager/owner or provider will ensure the property is available and the tenant/resident can stay until the agreed end date. If either person wants to end the agreement early they may have to pay remaining rent and/or compensation. (we require a break lease payment of one weeks rent plus payment of rent until a suitable tenant is found) All notices to leave must be given in writing.

If you do not give the correct amount of notice which is 14 days and use the correct form which can be found here. (Form 13 Notice of intention to leave)

Download form

HELPFUL HINTS AND IDEA'S :

Maintenance:

Report all maintenance through the website portal, this can be actioned straight away for you. Please Note it is your responsibility to keep us informed if the repairs have not been done, we would like you to let us know by each week’s end (Friday) if the repair has not been completed, as we do not know if the tradesperson has turned up to your unit as they will get in contact with you directly. We can then chase this up for you if we are advised that nothing has been done.

Bugs and Spiders:

This is a tenant’s responsibility to keep the home free of bugs and vermin our tenancy agreement requests each tenant must have the unit/house pest treated upon their departure. Infestation can occur from new tenants/new furniture / storage etc we cannot accept responsibility for this as this is out of our control. Note: do not leave food scrapes out or bins over full as this will attract all types of vermin and bugs.Spiders, no Pest control can eradicate these little guests, they will be killed if in contact with the spray but can be brought inside through, cars, shoes bags groceries etc or find their way in through small caps. Peppermint is supposed to keep these at bay or use the automatic spray packs (i.e mortien / Raid) that release a fine spray every few minutes this will also keep down ants. Snakes: Call the local snake removal expert as none of our managers are qualified to remove these. (Most fear them as well :)) Rats and Mice: (non caged) This once again falls under the tenant’s responsibility to remove (unless infestation is present before moving in). Keeping the unit/house clean and food away will always reduce this issue. (baits can be brought or an exterminator)

Oil on Garage floor:

If your car/truck or bike is leaking oil onto the garage floor it is your responsibility to clean this up and prevent any further damage. A drip tray can be place under the vehicle or flattened cardboard boxes to catch the oil drips. (these marks will stain the concrete if left and you may be changed to have this cleaned on vacating)

Picture Hanging:

It is always advisable to get approval in writing before hanging any pictures or items on the walls. Most owners will approve these requests but there may be conditions for certain items i.e. hooks to be left when vacating, holes to be filled and re painted, , even some of the 3M products do leave marks so be aware.

Carpets:

If you look after them, keep them clean vacuum regularly you generally won’t have an issue when you move, clean up any spills straight away, keep dirty shoes and feet away. (You still do need to have a licensed carpet cleaner come in when you vacate and have receipt to show this)

Rear Yards:

Yes, you have to look after these areas, it is your responsibility to do so and it is written in your contract, this means, water the plants, keep the grass trimmed (if you have some) free of weeds in the garden and lawn plus keep the edges tidy, if plants die you may need to replace them. Screens: These should be kept clean, wash them with a hose at least once a month along with the outside of your unit, (You will find this request in the tenant’s responsibilities in the tenant’s pack) This will help minimalism dust coming inside and stop mud wasps from building nests.

Front entryways:

(Units and Townhouses) The Body Corp property manager normally looks after the front gardens in the complexes, but it is your responsibility to keep the front area to the front door including the garage door/ walls of the unit looking tidy and clean, remove leaves building up and wash the area down at least once a month this will stop bugs and creepy’s from building nests and removes dust and dirt build up, (which in turn makes the paint break down and the unit look old)

Rubbish Bins:

These must be kept clean during your tenancy, upon leaving these must also be washed and empty for the new tenants. To stop the bins from smelling wash regularly with disinfectant. If using communal bins (large waste bins kept in bin enclosures) make sure all waste is put inside the bins, No waste/ rubbish of any sort should ever be placed beside the bins. Cardboard boxes should be flattered and put inside the recycling bin. If Bin are full use other bins in the complex or contact the manager.

Smoke alarms:

You MUST Never disconnect nor leave an alarm open unless changing a battery. It is the tenant’s responsibility to replace battery if going flat. When you move in the alarm will have been inspected by a qualified inspector and this will be repeated every year, there is no cost to the tenant for this service. If you have a fault with the alarm, you MUST notify the manager immediately.

Inspections:

These are done quarterly, but generally your first inspection will be carried out after the first month of occupation .See website inspection tab

Download and view current forms:

General tenancy Agreement Form18A

Application Printed version