Marketing Co-Ordination Australia Pty Ltd

Capalaba

Rhodes Apartments

Labrador

Coast South

Seven Hills

Clearview Urban Village D

North Lakes

Endeavour Outlook

Upper Coomera

Reserve Court

Rothwell

Bayside Views

Eagleby

Gold Coast Outlook II

Zillmere

Zillmere Outlook

Rochedale

Rochedale Outlook

Tenants Info

All the information you need from the time you move in, to what to do with inspections and moving out guides.

Maintenance Info

Self help and all maintenance reporting including follow up requests.

Owners Info

Information and links for all owner/ occupiers or Investors in any of our managed complexes.

Please select from the list below to lodge a maintenance request, each selection will guide you though step by step guide before reporting the issue, if the issue cannot be resolved through this guide then a request can be submitted to the support staff that will contact the correct personal to help you.

PLEASE NOTE:

It is your responsibility to notify us if these defects have not been completed each week, as we are not always advised when a tradesperson is attending.

NOTE:

If a service agent is called out and the issue is not a fault of the Building/Complex nor Agent nor Owner and the issue was caused by misuse and or damage by the resident or the residents appliances or residents friends then the property occupier (Current resident) may be charged for this call out fee, handling charge and or any damage caused.

Select from the following

Air Conditioning

Dryer

Gas

Fuse/electrical

Water tap/leaks

No Hot water

Toilet seat loose/ wobby

Grounds or Building issue

Dishwasher

All other issues not listed

Maintenance Services

All maintenance should first be reported through the online portal( the icons on this page).

If it is an emergency that needs imediate attention then call our (07) 3519 6922 and follow the voice prompts, please note if you are calling outside business hours there is an emergency prompt

Email our support staff on admin@mcoaust.com

Follow up on a previous request Click here to start

Code Of Conduct

1. Marketing Co-Ordination Australia Pty Ltd shall maintain a good working knowledge of the Property Occupations Act 2014, Agents Financial Administration Act 2014 and the obligations required as a Rental Manager of this Complex. 2. We shall maintain a fair, honest approach and act with professionalism at all times in all our dealings with the owners and tenants. 3. Shall have no conflict of interest in our dealings. 4. Be aware of our responsibility to the owners of Units. 5. Be aware of our responsibility to the tenants occupying the Units. 6. A copy of the code of conduct is available on website www legislation.qld.gov.au

Complaints Procedure:

1. If you have a legitimate complaint please put it in writing listing your complaint with details of people/property Number involved and your contact phone number. Then lodge the complaint with this office and a response will be given within 7 working days. 2. Should we accept the complaint we will rectify within 7days or another time as agreed by both parties. 3. Should we reject your complaint (in wholly or part) we will do so in writing within 7 working days giving you reasons for your rejection. 4. Should you not accept our reason we will advise who else you can contact for advice..

Download and view current forms:

General tenancy Agreement Form18A

Application Printed version

About Us

Marketing Co-Ordination Australia Pty Ltd has been involved in setting up and running complexes throughout the southeast Queensland. We have more than 20 years combined experience in the property business and have placed more than 2000 people into new homes.

Our managers are fully trained, licensed Property Managers/ Real Estate agents and all have a vast experience in all aspects of Property Management. Marketing Co-Ordination Australia Pty Ltd we pride ourselves on being fair and understanding managers both to the Owners and the Tenants.

We treat each investment property as if it was our own..

Contact Us

Marketing Co-Ordination Australia Pty Ltd.
ABN 460681 64723

15- 17 Tontonan Drive Burpengary, QLD,4505, Australia
P: (07) 3519 6922

admin@mcoaust.com
Bussiness Hours:
Mon to Fri 9:00am -5:00pm
Saturday 9:00am - 12:00pm