Privacy Policy

How MCO Complex Management handles personal information.

This Privacy Policy explains how Marketing Co-Ordination Australia Pty Ltd trading as MCO Complex Management collects, uses, stores and discloses personal information.

Overview

Our commitment to privacy.

MCO Complex Management respects the privacy of tenants, applicants, owners, contractors, occupiers and other people we deal with in the course of providing property management services.

We handle personal information for property management, tenancy applications, maintenance coordination, leasing, owner communication, compliance and related business purposes.

This policy is intended to support clear and transparent handling of personal information in accordance with applicable Australian privacy obligations.

Information we may collect

We may collect names, contact details, addresses, identification documents, tenancy history, employment details, income information, references, application documents, maintenance details and communications with our office.

Why we collect it

We collect information to assess applications, manage tenancies, communicate with owners and tenants, arrange maintenance, meet legal obligations and provide property management services.

How it is handled

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Collection & Use

Personal information we collect and use.

Personal information may be collected directly from you, from application forms, inspection bookings, maintenance requests, emails, phone calls, online forms, third-party platforms, references, owners, tenants, contractors or authorised representatives.

We may use personal information to:

  • process rental applications and assess suitability for a tenancy;
  • prepare and manage tenancy documentation;
  • communicate with tenants, owners, applicants, residents and contractors;
  • coordinate maintenance, repairs, inspections and property access;
  • manage rent, arrears, lease renewals, vacates and property records;
  • respond to enquiries, complaints or disputes;
  • meet legal, regulatory, insurance, accounting and compliance obligations.

Applications & Documents

Tenant applications, identity information and supporting documents.

Information submitted through this website, online forms or third-party application platforms may be used for tenancy assessment, identity verification, reference checking, income and employment assessment, lease preparation, property management purposes and compliance with Australian legal and regulatory obligations.

This may include personal information, identification documents, payslips, employment information, rental history, references, financial information, bank details, contact details and other documents provided as part of an application or tenancy process.

Documents submitted through this website or associated application platforms are handled and stored in accordance with applicable Australian privacy and regulatory requirements. Access to this information is limited to authorised use for property management, application assessment, compliance, record keeping and related business purposes.

Secure handling: MCO Complex Management takes reasonable steps to protect application information, identity documents and supporting records from unauthorised access, misuse, loss, modification or disclosure.

Disclosure

When information may be shared.

We may disclose personal information where reasonably required for property management services, legal obligations or business operations.

This may include disclosure to property owners, prospective lessors, tenants, contractors, tradespeople, body corporate managers, insurers, legal advisers, government agencies, tenancy authorities, technology providers, payment providers, reference checking providers and other relevant third parties where appropriate.

We do not sell personal information.

Storage & Security

Protecting information.

Personal information may be stored in electronic systems, email accounts, cloud services, property management systems, application platforms, document storage locations and physical files.

We take reasonable steps to protect the information we hold from unauthorised access, misuse, interference, loss, modification or disclosure.

Where information is no longer required, we may securely destroy, delete or de-identify it, subject to legal, regulatory, accounting, insurance or dispute-related retention requirements.

Secure applications: Information provided through application, maintenance or booking forms is handled for property management purposes and associated legal or regulatory requirements.

Access & Correction

Accessing or updating your information.

You may contact us to request access to personal information we hold about you or to ask that incorrect information be corrected.

We may need to verify your identity before providing access or making changes. In some cases, access may be limited where required or permitted by law.

Questions & Complaints

Contact us about privacy.

If you have a question or concern about how your personal information has been handled, please contact us in writing so the matter can be reviewed.

Email: admin@mcoaust.com

Phone: (07) 3519 6922

Business: Marketing Co-Ordination Australia Pty Ltd trading as MCO Complex Management

ABN: 46 068 164 723

Need to contact MCO?

For privacy questions, tenancy matters, applications or property management enquiries, please contact our office.

Contact MCO